Jackd Sports and Hiking Stainless Steel Water Bottle

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

At Jackdstore, we strive to process and ship orders as quickly as possible. All orders are typically processed within 1-2 business days, excluding weekends and holidays. Once processed, orders are shipped within 5-7 business days, depending on the shipping method and destination. Delivery times may vary based on location, carrier delays, or unforeseen circumstances. Customers will receive a confirmation email with tracking information once the order has been shipped. Please note that Jackdstore is not responsible for delays caused by carriers, customs, or incorrect shipping details provided at checkout. If you experience any issues with your shipment, please contact our customer support team for assistance.